Refund & Cancellation Policy

[INTERNAL DRAFT — owner/legal review against the Consumer Protection (E-Commerce) Rules; paste into Settings → Policies and remove this line before launch.]

Refund & Cancellation Policy

Cancellations

Cancel any time before dispatch for a full refund — email or WhatsApp us with your order number. Once dispatched, an order can't be cancelled, but the Return Policy still protects you if anything arrives damaged, defective, or wrong.

When refunds apply

Orders cancelled before dispatch · damaged / defective / wrong items where you choose a refund over a replacement (see the Return Policy — 48-hour window, photos help) · payments captured for orders we couldn't fulfil, refunded automatically in full.

Timelines & method

Approved refunds go back to the original payment method within 5–7 business days of approval; banks may take a few more days to post. Cash-on-Delivery refunds are transferred to a UPI ID or bank account you provide, in the same window.

No sneaky asterisks

Refunds are always for the full amount paid for the affected items, including any shipping charge you paid on a fully-refunded order. We don't issue “store credit only” unless you ask for it.

Escalation

Unresolved refund issues → Grievance Redressal. We acknowledge within 48 hours and aim to resolve within one month.